I recently shipped my RV from Texas to California. Because the RV I bought was insurance-totalled (for cosmetic-only hailstorm damage on the roof) and went for 1/3 the price that model usually sells for, I wasn’t looking to pay a large fraction of its value to ship it.
In looking for a transport company, I tried about 5 professional-looking transport companies that advertised with big, well-made web sites, and I tried uShip, an auction site for shipping services.
Of the companies I contacted that weren’t on uShip, 4 out of 5 tried to scam me. Most of them sent quotes that seemingly had good prices, but when I looked closer, all of them were for different destinations than I had asked for. Rather than Berkeley, the quotes were to ship my trailer to Bakersfield, or to Los Angeles. If I even had a tow vehicle (I’m about to buy one), it would have been 12 hours of driving and an overnight stay to drive out there, pick up the trailer and drive back home, with no doubt hidden charges to ransom it from the scammers if they didn’t just steal it.
One last company might have been honest, but had a high-pressure sales person and a quote of about 2.5 times what I eventually paid.
Over to uShip, where there was a mix of honest hard working small operators, and shysters. The shysters immediately tried to bypass the uShip auction process by asking what my budget was. I always answered “It’s an auction, please make a bid”, and then when they persisted said “Sorry, I don’t want to do business that way”. Another shyster had figured out how to bypass uShip’s phone-number filter and pass his direct phone number to me in his bid as a combination of words and numbers, in violation of uShip’s terms. One of the other bidders reported him to uShip.
Some of the transporters listed DOT licenses and MC numbers, and some didn’t. One of the ones that did not list a DOT license had over 150 positive feedbacks from satisfied customers, while none of the ones who listed DOT license numbers appeared to have done 1/10 so much business on uShip. So, while some of the folks with DOT licenses claimed the others weren’t legitimate, there seem to be some small operators who might not have all of the necessary paperwork but are running credible businesses, and the ones with the right paperwork usually had insufficient feedback to tell you if they were honest or not.
A number of the transport bidders claimed to have uShip’s CARGO insurance, but I had already read uShip’s fine print and determined that uShip’s insurance explicitly excluded trailers.
I’ve recently been scammed by RelayRides “Premium Insurance”, a pricey-but-worthless extra-cost option which turns out to be secondary coverage only – meaning that you are on the hook for everything, it all goes on your personal auto insurance, and they don’t even pay the deductible. I’m pursuing RelayRides with an attorney. So, I was already primed to disbelieve claims that a shipping vendors insurance was worth anything before I put my shipment on uShip.
And that is one lesson that stood out from this process: don’t believe people who say your shipment is insured without reading the actual terms of the insurance, and you won’t get to read those until after you contract them, if then.
I finally did find a honest transporter who was deadheading in my direction, and thus offered an excellent price, expecting only to recover his gas costs. He delivered my trailer without damage, communicated well, and was very helpful. I’ll recommend him in a separate article, I don’t want to mix his good name with all of the talk of bad guys on this page.
I got to talk with the transporter that I hired after he delivered my trailer. He had been involved in making nets for the fishing industry before the BP oil spill, and was displaced from that business due to the continuing health risks. He says there is still stuff you don’t want to touch on the bottom, not so much the oil as the chemicals used to disperse it, and it’s going to get all over those nets, and all over you if you work with them. So, he’s driving for a living now.
He’s the sort of guy you will probably meet on uShip, at least if you do a little work to filter the good eggs from the bad and if you don’t pay top dollar. Honest, caring, maybe somewhat down on his luck, supporting a family, not making a ton of money and giving an honest day’s work for every dollar. These guys sleep on a mattress in the back of their pick-up truck, and shower at truck stops.
I did my best to treat him well and sent him away with a nice tip, which he didn’t expect or ask for.